Frequently Asked Questions By Agents
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Base suits smaller properties with photos, a walkthrough video and a floorplan included. Plus adds drone shots and a 90-second video for family homes where the outside matters. Pro is the full sales set, adding cinematic drone footage and you on camera for the intro and outro. Ultimate is fully bespoke, with a premium 2-minute video featuring you on camera throughout. All packages come with custom property website.
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Every shoot comes with its own property website, a single page showing all the photos, the video and the floorplan in one place. You can share the link with your vendor, add it to your Rightmove or Zoopla listing, and post it on social media or in emails. You can download every file straight from it. You’ll get detailed visitor stats showing how many people have viewed it, what time and device type.
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Visit our booking page, select your package and any add-ons if desired and pick an available date and time in the calendar. We'll send you a booking confirmation and a reminder closer to the shoot time by email.
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We invoice when we deliver the media, and payment is due within 7 days by bank transfer. For a new customer’s first 2 bookings, payment is due before the full-resolution files are released, and we send watermarked previews in the meantime.
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Our prices exclude VAT. VAT at 20% is added to every invoice.
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Yes, after your first 2 paid bookings. You'll receive one statement at the end of each month covering all your branch's shoots, payable within 14 days.
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Yes. Rescheduling or cancelling with at least 24 hours' notice is free. With less than 24 hours' notice, 50% of the fee applies. If we arrive and can't get in, or the property isn't ready to shoot, the full fee applies.
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Base and Plus Packages are usually delivered within 24-48 hours after the shoot. Pro and Ultimate Packages can take up to 72 hours on rare occasions. Friday shoots will be delivered on Monday.
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Yes. We can digitally furnish empty rooms and remove clutter.
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Yes. Agencies booking several shoots a month can ask us about agreed volume rates.

